by Wafa Rajan | Jul 4, 2026 | Learning Centre
Supporting Frontline Worker Wellbeing Over Time A frontline worker, Aisha, works in a crisis response setting where her role involves back-to-back client interactions, including intake, immediate support, and follow-up coordination. At the end of a busy shift, Aisha...
by Wafa Rajan | Jul 4, 2026 | Learning Centre
Supporting Sustainable and Consistent Practice A frontline worker, Daniel, provides ongoing case management support to clients navigating housing instability and mental health challenges. His role includes scheduled appointments, follow-ups, and coordination with...
by Wafa Rajan | Jul 3, 2026 | Learning Centre
How Ongoing Exposure to Others’ Experiences Can Affect Workers A frontline worker, Maya, is part of a family support team providing ongoing case management to clients experiencing housing instability, family separation, and past exposure to violence. Her role involves...
by Wafa Rajan | Jul 3, 2026 | Learning Centre
How Experiences Affect the Nervous System Over Time A frontline worker, Daniel, meets with a client named Amir in a community mental health counselling follow-up session following a referral from a primary care provider. Amir attends a follow-up appointment after...
by Wafa Rajan | Jul 3, 2026 | Learning Centre
Understanding How the Nervous System Responds in Frontline Contexts A frontline worker, Leah, meets a client named Rosa through a mobile outreach housing support service after repeated missed appointments. The meeting takes place near a temporary encampment area where...
by Wafa Rajan | Jul 3, 2026 | Learning Centre
A Foundational Guide for Trauma-Informed Practice A frontline worker, Samira, meets with a client named Jalen at a community service intake centre. Jalen has previously attended briefly but did not complete an intake. He appears tense and restless, speaking quickly...
